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Medicare Broker - New Certification

New Health Net Medicare Broker Contracting
Training & Certification

Welcome to Health Net! We are pleased that you would like the opportunity to sell our 2018 MA and MAPD plans. Prior to marketing or selling any Health Net Medicare Product, you MUST follow each step below to ensure accurate completion and efficient processing of your Broker Agreement.

Getting Contracted & Certified

Health Net certifications are transmitted electronically for verification and processing; you are not required to fax or email certification documents. At the completion of both courses below you will be able to print the completion certificates to retain for your records.

  • Step 1: Submit an Application to Contract with Health Net

    You may contract with Health Net to sell MAPDs/MAs as either an Independent Broker or a Selling Agent but not both. To assist you with your application submission, you can now contract with Health Net online.

    Start a new online Contracting Account with Health Net
    Broker Contracting Account User Guide (pdf)

    Create a Health Net Contract Account

    Log in page, after Broker Contracting Account is created.

    Broker Contracting Account Log In

    Please note: Your HNBroker.com website account access is separate from this online broker registration process and needs to be accessed separately.

    Once you have logged into the Broker Self Service Tool, determine which broker type you are applying for. Health Net identifies brokers as either Independent or as a Selling Agent. Here are the definitions of each:

    • Independent Broker is an individual who contracts with Health Net directly.
    • Selling Agent is an authorized broker who is affiliated with a Health Net contracted Sales Entity ("Agency").
    • Submit Agreement Cover Page (either Independent Producer Agreement or Appendix A)
    • Complete Preliminary Agent Information Form
    • Submit W-9 (Note: The name on your W-9 must match the name on your State Insurance License).
    • Complete Electronic Funds Transfer (EFT) Form

    Note: An Agency allows a brokerage firm to have agents write policies on their behalf. Please speak to your Health Net sales representative in regards to qualifications, and details of contracting as an Agency.

  • Step 2: Take the 2018 AHIP Fraud Waste & Abuse and Compliance Exam

    • Go to our Health Net AHIP site (even if you have already completed the AHIP Fraud Waste & Abuse and Compliance certification. Further instructions will be provided once you launch Health Net's training program site.
    • Take the AHIP Fraud Waste & Abuse and Compliance exam and obtain your AHIP Certification of Completion. Please retain a copy for your records.
  • Step 3: Complete Health Net 2018 Product & Health Net Compliance Certification Training

    • Go to the Health Net AHIP site and complete Health Net's 2018 Product & Health Net Compliance Certification Training.

      Important Note for All Arizona and Oregon/Washington based brokers: You are required to attend one in-person training session.
  • Step 4: Receive a confirmation email

    • A confirmation email will be sent in 5-7 business days advising you that your application submission and required training have been completed.
  • Important Note - You cannot market or sell any 2018 Health Net Medicare Products until your receive a confirmation email from Health Net acknowledging your application submission and completion of both the Fraud Waste & Abuse and Compliance Exam and the 2018 Health Net Product & Health Net Compliance Certification.

Getting Help

If you need assistance with the contracting process, please call the Health Net Broker Services Department: 1-800-708-7646

Please Note :

This page is for new brokers who have never contracted or certified with Health Net Medicare Programs. If you are a returning broker and need to recertify, please click here.

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Important Notice

General Purpose
Health Net's National Medical Policies (the "Policies") are developed to assist Health Net in administering plan benefits and determining whether a particular procedure, drug, service, or supply is medically necessary. The Policies are based upon a review of the available clinical information including clinical outcome studies in the peer-reviewed published medical literature, regulatory status of the drug or device, evidence-based guidelines of governmental bodies, and evidence-based guidelines and positions of select national health professional organizations. Coverage determinations are made on a case-by-case basis and are subject to all of the terms, conditions, limitations, and exclusions of the Member's contract, including medical necessity requirements. Health Net may use the Policies to determine whether, under the facts and circumstances of a particular case, the proposed procedure, drug, service, or supply is medically necessary. The conclusion that a procedure, drug, service, or supply is medically necessary does not constitute coverage. The Member's contract defines which procedure, drug, service, or supply is covered, excluded, limited, or subject to dollar caps. The policy provides for clearly written, reasonable and current criteria that have been approved by Health Net's National Medical Advisory Council (MAC). The clinical criteria and medical policies provide guidelines for determining the medical necessity criteria for specific procedures, equipment and services. In order to be eligible, all services must be medically necessary and otherwise defined in the Member's benefits contract as described in this "Important Notice" disclaimer. In all cases, final benefit determinations are based on the applicable contract language. To the extent there are any conflicts between medical policy guidelines and applicable contract language, the contract language prevails. Medical policy is not intended to override the policy that defines the Member's benefits, nor is it intended to dictate to providers how to practice medicine.


Policy Effective Date and Defined Terms.
The date of posting is not the effective date of the Policy. The Policy is effective as of the date determined by Health Net. All policies are subject to applicable legal and regulatory mandates and requirements for prior notification. If there is a discrepancy between the policy effective date and legal mandates and regulatory requirements, the requirements of law and regulation shall govern. In some states, prior notice or posting on the website is required before a policy is deemed effective. For information regarding the effective dates of Policies, contact your provider representative. The Policies do not include definitions. All terms are defined by Health Net. For information regarding the definitions of terms used in the Policies, contact your provider representative.


Policy Amendment without Notice.
Health Net reserves the right to amend the Policies without notice to providers or Members. In some states, prior notice or website posting is required before an amendment is deemed effective.


No Medical Advice.
The Policies do not constitute medical advice. Health Net does not provide or recommend treatment to Members. Members should consult with their treating physician in connection with diagnosis and treatment decisions.


No Authorization or Guarantee of Coverage.
The Policies do not constitute authorization or guarantee of coverage of any particular procedure, drug, service, or supply. Members and providers should refer to the Member contract to determine if exclusions, limitations and dollar caps apply to a particular procedure, drug, service, or supply.


Policy Limitation: Member's Contract Controls Coverage Determinations.
Statutory Notice to Members: The materials provided to you are guidelines used by this plan to authorize, modify or deny care for persons with similar illnesses or conditions. Specific care and treatment may vary depending on individual need and the benefits covered under your contract. The determination of coverage for a particular procedure, drug, service, or supply is not based upon the Policies, but rather is subject to the facts of the individual clinical case, terms and conditions of the Member's contract, and requirements of applicable laws and regulations. The contract language contains specific terms and conditions, including pre-existing conditions, limitations, exclusions, benefit maximums, eligibility, and other relevant terms and conditions of coverage. In the event the Member's contract (also known as the benefit contract, coverage document, or evidence of coverage) conflicts with the Policies, the Member's contract shall govern. The Policies do not replace or amend the Member contract.


Policy Limitation: Legal and Regulatory Mandates and Requirements
The determinations of coverage for a particular procedure, drug, service, or supply is subject to applicable legal and regulatory mandates and requirements. If there is a discrepancy between the Policies and legal mandates and regulatory requirements, the requirements of law and regulation shall govern.


Reconstructive Surgery
California Health and Safety Code 1367.63 requires health care service plans to cover reconstructive surgery. "Reconstructive surgery" means surgery performed to correct or repair abnormal structures of the body caused by congenital defects, developmental abnormalities, trauma, infection, tumors, or disease to do either of the following:


1. To improve function; or
2. To create a normal appearance, to the extent possible.


Reconstructive surgery does not mean "cosmetic surgery," which is surgery performed to alter or reshape normal structures of the body in order to improve appearance.


Requests for reconstructive surgery may be denied, if the proposed procedure offers only a minimal improvement in the appearance of the enrollee, in accordance with the standard of care as practiced by physicians specializing in reconstructive surgery.


Reconstructive Surgery after Mastectomy
California Health and Safety Code 1367.6 requires treatment for breast cancer to cover prosthetic devices or reconstructive surgery to restore and achieve symmetry for the patient incident to a mastectomy. Coverage for prosthetic devices and reconstructive surgery shall be subject to the copayment, or deductible and coinsurance conditions, that are applicable to the mastectomy and all other terms and conditions applicable to other benefits. "Mastectomy" means the removal of all or part of the breast for medically necessary reasons, as determined by a licensed physician and surgeon.


Policy Limitations: Medicare and Medicaid
Policies specifically developed to assist Health Net in administering Medicare or Medicaid plan benefits and determining coverage for a particular procedure, drug, service, or supply for Medicare or Medicaid Members shall not be construed to apply to any other Health Net plans and Members. The Policies shall not be interpreted to limit the benefits afforded Medicare and Medicaid Members by law and regulation.

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